Boiler Care Kent Ltd – Terms of Trade

We believe transparency is the foundation of a fair and trustworthy service. These Terms of Trade outline what you can expect from Boiler Care Kent Ltd and what we require from you as our customer. By booking any work with us—whether verbally, by phone, in writing, via email, text, or online—you confirm that you have read and agreed to these terms.

If you have any questions at any point, please contact us:
Office: 01634 926777
Mobile/Text: 07377 539351
Email: info@bckl.co.uk

If you are unhappy with any part of our service, please notify us immediately. Delayed feedback may limit our ability to resolve issues and may delay or prevent further work.

All prices are exclusive of VAT unless explicitly stated otherwise. VAT is charged at the prevailing rate (currently 20%).

1. Charges & Rates

Labour Rates

  • Hourly Rate: £90
  • Half Day (up to 4 hours): £265
  • Full Day (up to 8 hours): £510

Boiler Servicing

  • Standard Mains Gas Boiler Service: £90
  • Oil Boilers / Back Boilers / Warm Air Units: From £185

Additional Appliance Servicing Charges

The service price includes one gas-fired appliance only.

Any additional gas or oil appliances serviced during the same visit will be charged at:

  • £35 + VAT per additional appliance

Examples of additional appliances include (but are not limited to):

  • Standard gas fires
  • Gas hobs

This charge applies per appliance and must be agreed prior to servicing.

Hot water cylinders, system components, and controls are not classed as gas appliances and are not included unless specifically quoted.

Fuel Effect Gas Fires

Fuel effect gas fires, including any gas fireplace incorporating coal-effect or log-effect artificial removable items, are charged at:

  • £120 + VAT per appliance

Where manufacturer’s servicing instructions are not available, we are permitted to carry out gas safety checks only. In such cases, servicing, strip-downs, and repairs cannot be undertaken without the relevant manufacturer’s documentation.

Domestic Gas Cookers

  • Domestic gas cookers (oven and/or grill): £50 + VAT per appliance

Range-Style Gas Cookers (e.g. Rangemasters)

  • £90 + VAT per appliance

All appliance servicing is subject to suitability, safe access, and the availability of correct manufacturer documentation. Where servicing cannot be completed safely or compliantly, charges for attendance and safety checks will still apply.

2. Call-Out Fees

  • £120 call-out fee, including the first hour on site
  • Additional time is charged at the standard hourly rate

Materials

Materials, parts, consumables, and specialist equipment hire are charged separately and must be paid in full.

3. Cancellations & Rescheduling

  • Less than 24 hours’ notice: £50 cancellation fee
  • More than 24 hours’ notice: No charge
  • Rescheduling: Free of charge

If we attend site and cannot gain access for any reason, the full booked rate (hourly, half-day, full-day, or call-out) will be payable.

4. Quotes & Estimates

  • Quotes are valid for 14 days
  • Due to fluctuating supplier pricing, material costs may be revised at any time until payment is made
  • Quotes cover only the work explicitly listed
  • Any additional issues identified will be chargeable

5. Payments

Call-outs and emergency works require payment immediately unless otherwise agreed in writing.

For general works, invoices will be issued electronically following completion. Postal invoices are available upon request.

Deposits may be required for specific works, equipment, or special-order materials. Work may be delayed or rescheduled if deposits are not received.

Payment Terms
Payment is due in full upon completion of works or upon receipt of invoice, unless otherwise agreed in writing prior to commencement.

Invoices not paid by the due date will be considered overdue. We reserve the right to:

  • Suspend or withhold further works until payment is received in full
  • Charge statutory interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
  • Recover all reasonable costs incurred in pursuing outstanding balances, including administrative, legal, and debt recovery fees

Ownership of all materials supplied remains with Boiler Care Kent Ltd until payment has been received in full.

6. Progress Invoices (Larger Works)

  • Issued for labour and materials supplied prior to completion
  • Work may pause if invoices remain unpaid
  • Customers may request a progress invoice at any time

7. Discounts

  • Discounts are discretionary
  • Discounts may be withdrawn if an invoice remains unpaid for 20 days or more

8. Disputed Invoices

Customers must notify us immediately of any invoice dispute. Delayed notification may limit our ability to investigate or resolve the matter.

9. Overdue Payments & Debt Recovery

Where payment remains outstanding beyond agreed terms, we reserve the right to:

  • Charge statutory interest on overdue balances under the Late Payment of Commercial Debts (Interest) Act 1998
  • Recover reasonable costs incurred in pursuing payment, including administrative, legal, and third-party debt recovery fees
  • Suspend ongoing or future works until the account is settled in full

These remedies are without prejudice to any other legal rights available to us.

10. Travel, Parking & Access Costs

  • First 30 minutes of travel included
  • Additional travel time may be charged where journeys exceed 30 minutes each way
  • Parking fees, permits, tolls, and congestion charges are chargeable unless stated otherwise
  • Long-distance works (2.5+ hours each way) may require accommodation or meal allowances

11. After-Hours Work

Works outside 9:00am–5:00pm, Monday–Friday may incur additional charges.

12. Multiple Faults & Diagnostic Limitations

Heating systems may have multiple faults simultaneously. Initial diagnostics may not identify all issues. Repairs based on initial findings may not resolve all problems.

Additional faults, labour, or parts required will be chargeable. Quotes apply only to the items listed and do not guarantee full system resolution unless explicitly stated.

13. Minimum Charge Policy

A minimum charge of one hour of labour applies to all attendances, including diagnostics, inspections, or visits where work cannot be completed due to access, safety, or customer-related issues.

14. Warranty & Guarantee

  • Labour: 12-month workmanship guarantee unless otherwise stated
  • Parts: Covered by manufacturer warranty only
  • Customer-supplied parts: No guarantee or liability accepted
  • Warranty is void where systems are poorly maintained, altered, damaged, misused, or affected by pre-existing faults

15. Customer Responsibilities

Customers must ensure:

  • Safe, clear access to all work areas
  • An adult (18+) is present throughout the visit
  • Flooring, belongings, and surroundings are protected
  • Accurate information is provided regarding system faults
  • Children and pets are kept safely away

16. Unsafe Systems & Gas Safe Compliance

If a boiler, flue, or system is deemed unsafe, we are legally required to:

  • Isolate and/or shut down the appliance
  • Attach appropriate warning notices
  • Decline certification

We accept no liability for inconvenience caused by compliance with legal safety obligations.

17. Aborted Visits Due to Unsafe Conditions

If work cannot proceed due to unsafe site conditions, aggressive behaviour, or health and safety breaches, the full booked rate will still apply.

18. Disposal of Parts & Waste

Waste removal is included only where agreed. Hazardous, specialist, or large waste may incur additional disposal charges.

19. Photographs & Documentation

We may take photographs or videos of work areas for:

  • Record keeping
  • Evidence of system condition
  • Warranty support
  • Dispute protection

Images will not be used for marketing without customer consent.

20. Boiler Servicing – Post-Service Faults & Return Visits

A boiler service is a maintenance procedure, not a repair. Servicing does not guarantee that a system is fault-free.

We accept no responsibility for faults arising after servicing due to:

  • Ageing components
  • Pre-existing or underlying issues
  • Sludge, corrosion, leaks, or poor installation
  • Issues not present or detectable at the time of service

Only faults directly caused by an error in the service procedure will be rectified free of charge.

21. Consumer Rights

Nothing in these Terms of Trade affects your statutory rights under the Consumer Rights Act 2015.

If you have any questions regarding these Terms of Trade, please contact us using the details above.