Boiler Repairs
in Medway & Maidstone.
Boiler stopped, no heating or no hot water? Our Gas Safe registered engineers find the fault, explain it in plain English and fix it. Emergency callouts across Medway and Maidstone.
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Emergency calloutsGas Safe registered engineers12‑month guarantee on labour
Every repair visit
What you get
on every repair.
No guesswork and no surprise work. This is how a repair visit with BCKL goes.
- Gas Safe registered engineer
- Fault found and explained
- Options before any work
- Nothing done without your go‑ahead
- 12‑month guarantee on labour
- Parts under the maker's warranty
- All the main boiler makes
- Emergency callouts
Our rates and call-out charges are set out in our Terms of Trade.
Why choose us
A family firm,
based in Rainham.
Mick and Christine Holding run BCKL from Rainham, and we've been a limited company since 2016. Mick has more than 20 years' experience, including time with the Royal Engineers. Ring 01634 926777 and you'll be talking to a local family firm.
2016
Established as a limited company
BCKL Group Limited · Company no. 10279529
Family‑run
Directed by Mick and Christine Holding
Listed on the Companies House officers register
12 months
Workmanship guarantee on labour
Parts are covered by the manufacturer's warranty
Common faults
Common faults,
found and fixed.
Problems we're often called out for. If yours isn't here, ring and describe what the boiler is doing.
Emergency calloutsNothing done without your go‑ahead
No heating or hot water
Emergency callouts
The boiler has stopped altogether, or it fires up but the radiators stay cold. Ring us, tell us what it's doing, and we'll get an engineer out.
Call about a repairPressure keeps dropping
Find the cause
Pressure that keeps falling usually points to a leak in the system or a fault in the boiler. We look for the cause rather than just topping it up.
Ask about a repairError codes and lockouts
All main makes
Worcester Bosch, Vaillant, Viessmann, Ideal, Baxi, Alpha, Potterton and Glow‑worm. Tell us the code on the display when you ring and we'll know where to start.
Ask about a repairLeaks, drips and odd noises
Don't leave it
Water under the boiler, banging or gurgling. These rarely fix themselves, and catching them early can stop a small job turning into a bigger one.
Ask about a repairRepair or replace?
We'll tell you straight
Some boilers are worth repairing and some aren't. If a new boiler makes more sense, we'll say so, and the choice stays yours.
About new boilersPlans and pricing
Boiler care plans,
from £14.99 a month.
Spread the cost of your yearly boiler service and gas safety inspection. Start with your boiler’s age, then choose how much breakdown labour you need.
Monthly Direct DebitsLocal Gas Safe registered engineers
Essential Gas Care
For boilers up to 6 years old
£14.99per month
Breakdown labourNot includedAvailable from Standard
- Annual boiler service
- Gas safety inspection & certification
- Priority booking
- Priority emergency allocation, not included
Standard Gas Care
For boilers up to 10 years old
£29.99per month
Breakdown labourUp to 90 minutesper membership year
- Annual boiler service
- Gas safety inspection & certification
- Priority booking
- Priority emergency allocation, not included
Recommended
Complete Gas Care
For boilers up to 12 years old
£39.99per month
Breakdown labourUp to 3 hoursper membership year
- Annual boiler service
- Gas safety inspection & certification
- Priority booking
- Priority emergency allocation
Legacy Gas Care
For boilers 12 to 18 years old
£59.99per month
Breakdown labourUp to 4 hoursper membership year
- Annual boiler service
- Gas safety inspection & certification
- Priority booking
- Priority emergency allocation
Not sure how old your boiler is? Ring or WhatsApp us and we’ll help you pick.
Questions
Repair questions,
answered plainly.
What people ask when the boiler's let them down. Something else? Ring or WhatsApp us.
Can you come out in an emergency?
Yes. Ring 01634 926777 rather than messaging, tell us what the boiler is doing and we'll get an engineer to you as soon as we can.
Will I know the cost before you start?
Yes. The engineer finds the fault first and talks you through the options. Nothing gets done until you've said go ahead. Our rates and call-out charges are in our Terms of Trade.
Is the repair guaranteed?
Our labour carries a 12-month workmanship guarantee unless otherwise stated, and parts are covered by the manufacturer's warranty. Full details are in our Terms of Trade.
Do you repair my make of boiler?
We work on Worcester Bosch, Vaillant, Viessmann, Ideal, Baxi, Alpha, Potterton and Glow‑worm. If yours isn't on the list, ring and ask.
Does a care plan cover repairs?
Standard, Complete and Legacy plans include breakdown labour each membership year: up to 90 minutes, 3 hours and 4 hours. Essential doesn't include breakdown labour, and parts aren't included in any plan.
Still stuck?
Ring or WhatsApp, whichever's easier
Emergency calloutsRing 01634 926777Medway, Maidstone and nearby
Get in touch
Boiler broken down?
Ring us now.
Call 01634 926777 and tell us what the boiler is doing. If it isn't urgent, a WhatsApp works too.
Emergency calloutsGas Safe registered
Send us an enquiry
For a service, a new boiler or a gas safety certificate. If your boiler has broken down, it's quicker to ring.
Where we work
Medway, Maidstone and nearby
- Rainham
- Gillingham
- Chatham
- Rochester
- Strood
- Maidstone
Find us369 Pump LaneLower Rainham Road, Rainham, Gillingham ME8 7TJ
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